1.0 引言

计算机在启动时出现英文字母而无法正常进入操作系统，是很多用户遇到的一个常见问题。这种情况可能是由于系统文件损坏、硬件故障或者软件冲突等原因造成的。在这个文章中，我们将详细介绍如何排查和解决此类问题。

2.0 诊断过程

2.1 系统检查

首先，需要进行系统完整性检查。这可以通过以下步骤完成：

按下 Win + R 打开运行对话框。

输入 sfc /scannow 并按回车键执行。

这将扫描并尝试修复Windows核心文件。如果发现有损坏，可以通过上述命令来修复。

2.2 强制重新启动

如果上述方法无效，可以尝试强制关闭程序和服务，然后重启电脑。这样可以确保在重启时没有其他不必要的程序干扰正常启动流程。

2.3 检查硬件兼容性

有时候，新的硬件可能会与旧有的驱动不兼容，这也可能导致启动问题。在这种情况下，需要检查所有新安装的设备是否已正确配置，并且其驱动程序是最新版。

2.4 使用安全模式启动

安全模式是Windows提供的一个用于诊断的问题解决工具，它会加载最基本的驱动程序和服务，以便于诊断和解决一些严重的问题。当你不能直接进入正常模式时，可以尝试使用安全模式进行故障排除：

重复按F8键直到出现引导菜单。

在屏幕上选择“以安全模式打开Windows”。

3.0 解决方案

3.1 进入恢复环境或安装媒体

如果以上步骤都无法解决问题，你可以考虑进入恢复环境或使用安装介质（如U盘）来进行操作：

将U盘插入电脑后，重启电脑，同时按下F11或者特定厂商指定的快捷键（例如Lenovo为Novo按钮）。

等待U盘内置UEFI固件自动检测并加载安装介质。

在提示中选择语言选项，然后点击“继续”或“Next”。

3.2 运行SFC工具及DISM工具

在恢复环境中，你可以运行SFC Scan for corrupted files and repair them on your local drive, as well as DISM to fix issues with Windows components:

- Open Command Prompt.

- Type the following commands:

```scss { "title": "Run SFC command" }

sfc /scannow

```

```scss { "title": "Run DISM command" }

dism.exe /online /cleanup-image /restorehealth

```

- Press Enter after each command.

These tools will help you identify and fix any corrupted system files that may be causing the issue.

Conclusion

If none of these troubleshooting steps work, it's possible that there is a hardware problem or a deeper software issue at play, requiring further professional assistance from a qualified technician or IT support specialist.

Remember to always backup your important data before attempting any major changes to your computer system, as incorrect actions could potentially cause permanent damage or loss of data.

By following this guide and performing the necessary diagnostic tests and repairs, you should be able to resolve issues related to computers displaying English characters during startup but failing to boot properly into Windows operating systems.

Keep in mind that different versions of Windows may have slightly different methods for accessing recovery options or running built-in diagnostic tools like SFC and DISM; consult Microsoft's official documentation for specific guidance tailored to your version of Windows if needed.

In summary, dealing with an unbootable computer due to English characters displayed at startup requires patience and persistence in troubleshooting various potential causes until finding the root problem.

This article has provided practical solutions based on common scenarios encountered by users experiencing such an issue.

The next time you encounter this problem remember what was discussed here so you can take action accordingly.

Now go ahead confidently troubleshoot those pesky issues!